Privacy Policy

Todds Leap Racking & Shelving Ltd

Last updated: 18/09/2025

At Todds Leap Racking & Shelving Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information provided to us through our website, advertising campaigns, telephone calls, and other communications.

1. Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Phone number

  • Company name

  • Address or postcode

  • Any other information you choose to provide (e.g. project details, enquiries)

  • Telephone call recordings (for quality monitoring and staff training purposes)

2. How We Use Your Information

We use personal data for the following purposes:

  • To respond to enquiries and provide quotes

  • To deliver our products and services

  • To send important updates related to your enquiry or order

  • To improve our website and advertising effectiveness

  • To comply with legal and regulatory obligations

  • To review recorded telephone calls for quality and training purposes

We do not sell or rent your personal data to third parties.

3. Data Storage & Security

Your information is stored securely and only accessible to authorised staff. We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or disclosure. Telephone recordings are securely stored and only accessed for legitimate business purposes.

4. Sharing Your Information

We may share your information with trusted third parties, such as:

  • Service providers (e.g. delivery companies, IT support)

  • Legal or regulatory bodies, where required by law

5. How Long We Keep Your Data

We retain personal data only as long as necessary to fulfil the purposes outlined above, unless a longer retention period is required by law. Telephone call recordings are retained only for as long as necessary for quality and training purposes.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request a copy of the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to processing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Todds Leap Racking & Shelving Ltd
30 Toddsleap Road, Ballygawley, Co Tyrone
Tel: 028 85566176
Email: info@toddsleapracking.com